TORRANCE, Calif.—April 1, 2014—DocMagic, Inc., the leading provider of fully-compliant loan document preparation, compliance and eDelivery solutions for the mortgage industry, announced today that more of its customers are expressing concern with the reliability of their mission critical technology systems and asking for more information about system uptime from their vendors. DocMagic has maintained these stats for its own company for many years and publishes its status, including uptime, processing time and bandwidth, in real time, on its website at: https://www.docmagic.com/webservices/status/main.jsp.
“We’ve always shared our uptime record with our customers because it’s just so important,” said Dominic Iannitti, CEO of DocMagic. “With uptime typically between 99.99 and 99.999%, our clients never have to worry about having access to the documents and compliance tools they need to close their loans. This type of uptime is not only possible, it’s critical to the fundamentals of mortgage lending. Companies that take customer service seriously do a good job of achieving the 99.99%+ uptime metric.”
Mission critical service provider sets nearly impossible standard for service and achieves it
DocMagic, Inc., the leading provider of fully-compliant loan document preparation, compliance and eDelivery solutions for the mortgage industry, announced today that the company has maintained a perfect 100% uptime record for the past 120 days. DocMagic provides system status information on its website in real time. Over the past 12 months, DocMagic has maintained an unparalleled 99.989% uptime record. That period of time includes the company’s move to their new location and switch-over to the new state-of- the-art technology center resulting in the new 100% uptime record.
"Some service providers and IT executives will say that 100% uptime is an impossible standard," said Dominic Iannitti, CEO of DocMagic. "I can assure you that it is possible and meeting this standard involves investment in infrastructure, superior staff training, constant monitoring and an unwavering commitment to the task."